Privacy Policy

1. Information We Collect

We collect information you provide when creating an account, including your name, email address, and child profile information (name, age, wishes, etc.). We also collect call records, including transcripts and audio recordings.

2. How We Use Your Information

We use your information to:

  • Provide personalized Santa call experiences
  • Process payments and manage your account
  • Send service-related communications
  • Improve our services
  • Comply with legal obligations

3. Children's Privacy (COPPA Compliance)

We comply with the Children's Online Privacy Protection Act (COPPA). We require verifiable parental consent before collecting any information about children under 13. Parents have the right to review, delete, or refuse further collection of their child's information.

4. Data Storage and Security

We implement industry-standard security measures to protect your information. Call recordings and transcripts are stored securely and encrypted. However, no method of transmission over the internet is 100% secure.

5. Third-Party Services

We use third-party services to provide our Service, including:

  • Twilio (phone services)
  • ElevenLabs (AI voice technology)
  • Stripe (payment processing)

These providers have their own privacy policies governing the use of your information.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call recordings and transcripts are stored until you delete your account or specifically delete individual recordings.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Request a copy of your data

8. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session and improve user experience. You can control cookie settings through your browser.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our support page.

Last updated: November 2025